ISO 20000-1:2011 IT Service Management System

ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. ISO/IEC 20000-1:2011 includes "the design, transition, delivery and improvement of services that fulfil service requirements and provide value for both the customer and the service provider. This part of ISO/IEC 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system comprises nine sections

• Scope
• Normative references
• Terms and definitions
• Service management system general requirements
• Design and transition of new or changed services
• Service delivery processes
• Relationship processes
• Resolution processes
• Control processes

UICL understands all these issues and can perform the necessary assessment /Improvement to help you achieve ISO 20000-1:2011 Certification.

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Our Expertise

UICL can help every client in the industry to meet the highest standards of IT services compliance.

Our Unique features:

• Cost Effective services.
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